Customer Support Officer

Job Description

  1. Provide customer service to clients for queries regarding operation business/services.
  2. To deal with first stage customers as quickly as possible to satisfaction of the customer and the association and to update the complaints and compliments registers at all time.
  3. Support with schedule arrangement;
  4. Coordinate with all operation staff for all matters related to operation business/services;
  5. Monitor the return on inspection provisional report from inspectors;
  6. To prepare reports, statements, statistics and the maintenance of records and filling (both manual and electronic).
  7. Responsible in sample disposal and kept its records;
  8. Perform other related tasks as assigned.

Job Requirement

1.Bachelor degree in Business Management, English or other related fields;
2.At least one-year experience in customer service or sales;
3.Well-organized with high level of administration ability to effectively manage paperwork;
4.Possess of excellent customer service skills;
5.Strong interpersonal skills;
6.Good in oral and written English communication, knowledge of Mandarin Chinese is a plus;
7.Knowledge of computer skills (Ms. Office Applications);
8.Resourceful, flexible, and well organized;
9.Professional, responsive, and a positive work attitude.

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